Refunds Policy


Bone China Mugs


We really hope you love our stationery and are really delighted with your purchases.

If for any reason you are not then we will need to follow the procedure below 

  • In the first instance please email a photo of the stationery with your description of what has happened.
  • We will then look at the photos and description and come back with our response
  • If the stationery is faulty we will ask you to send the stationery back to Hopping Dog Cards at the address:
  • The Studio, 183 Broughton Road, Banbury, Oxfordshire, OX16 9RQ
  • We would ask for you to send the stationery back via tracked post from Royal Mail.  We cannot issue a refund for the postage.
  • Once we have the stationery back we will inspect it and then issue the refund.  Please note if the stationery has been used in anyway we cannot issue a refund.


Thank you